The contractual relationship between the visiting participants ('the customer') and the provider of accommodation PENZION UNO Čestmír Riegel ('the landlord') are governed by the Civil code and the Commercial code statutes, adapted for the following comprehensive conditions.

Guideline prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (web pages, leaflets etc) The customer, however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer ('the voucher').

The range of services and prices contracted is bound by the listing in the voucher. Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between the customer and the landlord. The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as 'act of God') The landlord is obliged to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services. Should he not agree to such changes, the customer is entitled to withdraw from the contract. Herewith the customer shall receive back the whole sum of money already rendered. The customer is not by default entitled to any other rights of compensation.

The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with confirmation is acceptable). The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation).

In the case of larger groups (over 10 people) an individual cancellation fee can be discussed.

The provider of accommodation ('the landlord') will not charge the cancellation fee in the following circumstances: family bereavement, hospitalisation of the customer or a family member, serious illness, military call up, disaster. For the previous reasons the customer has to provide proof within 3 days of the event If the customer cancels the reservation for the previous reasons the provider of accommodation ('the landlord') will count only 10% of the ordered services and real expenses incurred.
The calculated client refund should be returned to the client within 30 days of the cancellation.

The provider of accommodation ('the landlord') has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances. The provider of accommodation ('the landlord') is obliged to inform the customer about the reservation cancellation without any delay, not later than 7 days before the first service is due. In this case the customer will receive a full refund without delay. The customer has no more rights to a refund.

This "General conditions" are valid for the customers in:

PENZIONU UNO
Nivy III / 4439
Zlin
760 01

They are valid from 1.1.2011 and come into operation by the customers signature or by the customer sending an electronic reservation request.